Intact Group

Acquired by the ARA Group in 2023, Intact Group employs a variety of tradespeople including electricians, plumbers, carpenters, painters, tilers, and cabinet makers enabling them to streamline works and provide consistency of service, while removing costly and unsustainable intermediaries and guaranteeing the quality of service. Intact Group specialise in servicing four key industries – government, commercial, retail and education.

Government

Intact Group has long considered the government sector prime for a property maintenance overhaul. While corporate Australia has increasingly turned to a national integrated model of property maintenance to enjoy economies of scale and immediate savings of up to 40 per cent, many government funded and other sectors continue to use the more costly multi-trade, multi-vendors and multi-site modelling. This contributes annually to millions being wasted on public funds; funds that Intact Group puts back in the pockets of government for more deserving causes.

Intact Group has worked with a number of government bodies over the years, such as the New South Wales Police and PropertyNSW, along with various independent ministerial and government bodies. With a long history of designing bespoke property maintenance modelling, Intact Group is seeking further opportunities to provide savings to the government sector through our innovative solutions. Using our intelligent Work Order Management system, Intact Group ensures detailed dashboarding and trend analysis is made available to government bodies, providing further savings while also reporting and invoicing on any budgetary lines or divisions as required by government modelling.

Commercial

Throughout Australia and New Zealand, Intact Group has worked with some of Australia’s best known organisations. Our innovative onsite resourcing model was piloted first in Sydney in 2007 and has been implemented throughout buildings since.

Our innovative and customised service models are never a ‘one-size-fits-all’ approach, but tailored to your industry, your properties, and your needs. Intact Group uses our 20+ years of expertise to develop service solutions that are right for you; maximising on efficiencies that see cost reduction for you bottom line without compromising on service or quality.

From planned preventative maintenance, to asset management and specialist contractor coordination, Intact Group has got you covered. Some of our specialties include filtered water (Zip/Billi) units, blinds, commercial kitchens, joinery, painting, electrical compliance, appliances, secure location management, and safes and safety deposit boxes.

Retail

With retail clients such as Apple, H&M, Williams Sonoma and Lululemon, Intact Group is no stranger to the importance that a well maintained and presented storefront holds for the success of retailers. Depending on your store requirements, budget and locations Intact Group can tailor an innovative solution that meets your property requirement needs; from planned preventative maintenance to full shop fittings.

Using our integrated multi-trade delivery models, designed and tailored from years of experience with some of Australia’s leading retailers, Intact Group ensures operational continuity whilst delivering on site improvements and consistency in presentation for your customers’ retail experience.

Education

Intact Group has worked with education departments and providers throughout all states and territories, particularly in the tertiary sector. In our experience, the use of multi-vendor and multi-trade models is rife throughout the sector, which presents ample opportunity for cost savings and improved service delivery through a custom designed and implemented integrated services model.

With a long history of designing bespoke property maintenance modelling, Intact Group provides savings to the education sector through our innovative solutions. Using our intelligent work order management system, Intact Group can ensure detailed dashboarding and trend analysis is made available to education bodies, providing further savings while also reporting and invoicing on any budgetary lines or divisions as required.